Help Center Premium and payment Payments, renewals and cancellations

Which payment methods can I use?

Payments are processed via Mollie. iDEAL (Netherlands) and Bancontact (Belgium) are always available.

Credit card (Visa/Mastercard), PayPal, Apple Pay and Google Pay only appear once your email address has been verified, you have at least 1 approved photo, and your account has been checked and approved.
This last step does not happen automatically. Please get in touch via the contact form if you have any questions about this.

This extra check is intended to protect against fraud. Your payment details are not stored with us.

My payment failed or I can't upgrade, what can I do?

Try the following:

Check your balance or spending limit.
An iDEAL session expires after 15 minutes. Try again.
You could also try a different payment method.

If you have paid but don't see Premium, check which company name appears on the transaction. Only a transaction under the name Epic Internet B.V. or 50dating.com belongs to us. If this is correct but you still don't see Premium, please get in touch via the contact form.

Will my subscription renew automatically?

After the chosen term, your subscription continues on a monthly basis at the regular 1-month rate, without any discount. The payment is taken automatically using the payment method from your first payment.

You can always find your renewal date and the amount under Settings → Premium Subscription.
If you turn off automatic renewal, you keep Premium until the end date. After that, you become a free member.
Whether renewal is switched on or off is also shown in Settings → Premium Subscription.

How do I cancel my Premium?

You can cancel at any time up until your renewal date, with no notice period.

On a computer: click your profile photo in the top right, go to Settings → Premium Subscription, choose "Cancel Premium" and confirm.
On mobile: tap the gear icon at the top, go to Premium Subscription, choose "Cancel Premium" and confirm.

Premium remains active until the end date. After that, your account becomes a free account, which stays visible as normal. If you want to leave the platform entirely, you must also delete your account via Settings → Danger Zone. Cancelling is therefore not the same as deleting your account.

Do different rules apply for Belgian members regarding automatic renewal?

In Belgium, stricter rules apply around tacit renewal. As a Belgian member, you can switch off automatic renewal in the same way: via Settings → Premium Subscription. Premium then remains active until the end date, after which you become a free member.

Can I get my money back within the cooling-off period?

A statutory cooling-off period of 14 days applies to a Premium purchase. Because Premium is activated immediately at your request, the following applies:

If you have already used Premium and withdraw within the cooling-off period, one month's subscription fee will be charged: Premium Basic €29.95 or Premium Plus €39.95. For a one-month subscription, this is calculated on a pro-rata daily basis.
If you have not yet used Premium, you will receive a full refund.

This is set out in Article 7, paragraph 5 of the General Terms and Conditions for Dating Sites 2014, which you agreed to upon purchase. There is no match or results guarantee. For a request for withdrawal or a refund, please get in touch via the contact form.

I see a notification about an outstanding payment or a chargeback, what does that mean?

If a renewal payment was taken and then reversed, for example because you did this yourself through your bank or because the payment failed due to insufficient funds, your Premium will be reverted to a free membership.

Your account continues to work normally as a free account.
No further payments will be taken, as automatic renewal is then switched off.
There is no payment obligation: no debt collection process follows and no extra costs are charged.

You will see a notification on the site with the option to voluntarily restore Premium. The outstanding amount will then be settled and Premium will run again until the original end date. Restoration is only possible via that notification, and using a different payment method than the reversed direct debit.

Until when does my subscription run?

Go to Settings → Premium Subscription. There you will see your plan, the end date, the amount and whether automatic renewal is switched on or off.

If renewal is switched on, your subscription will be renewed monthly after the end date.
If renewal is switched off, your account becomes free after the end date.

Can I get an invoice or proof of payment for my subscription?

There is no signed contract for an online subscription. However, the following are available:

The General Terms and Conditions, which you accepted when making payment (available at /nl/terms).
Your subscription details under Settings → Premium Subscription.
The proof of payment in your own bank or PayPal statement.

If you would like an invoice or statement in your name, please get in touch via the contact form.