If you have a complaint about our products (such as your Premium subscription or a payment) or about our service (such as the functioning of the site or our customer service), we would like to hear about it. You will receive a substantive response within 14 days of receipt of your complaint.
How do you file a complaint?
In whichever way suits you best:
- Contact form: via our contact page
- Email: info@50dating.com
- Phone: +31 85 065 32 04 (standard rate)
- Post: Epic Internet B.V., Euclideslaan 171, 3584 BS Utrecht, the Netherlands
Describe your complaint as clearly as possible and mention the email address of your account, so we can help you as quickly as possible.
What happens next?
- You will receive a substantive response within 14 days of receipt of your complaint.
- Do we need more time to look into something? We will let you know within those 14 days, including when you can expect a full answer.
- We always try to resolve the matter together with you.